At Orange Watch, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we have a simple return policy to make the process easy.
1. Return Eligibility
You may return any unworn and unused item within 30 days of the purchase date for a full refund or exchange. To qualify for a return, the following conditions must be met:
- The item must be in its original packaging, including tags and any accompanying materials.
- The item should not show signs of wear, damage, or alterations.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [your-email@example.com] or [your-phone-number] to request a return authorization.
- Pack Your Item: Carefully pack the item in its original packaging. Include a copy of your order confirmation or receipt.
- Return Shipping: Ship the package to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
4. Exchanges
If you would like to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom items
- Gift cards
- Items marked as final sale
6. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
Hotline: 802-463-3977
Address: Darby Hill Rd, Bellows Falls, Vermont(VT)
Email: info@vacheronlux.com
